CAN I RETURN/EXCHANGE AN ORDER?
Extended return for Christmas Eve: All orders placed after November 1, 2026 can make use of our extended return policy until January 10, 2026
We always have a 14-day return policy.
Create your return or exchange through our returns portal
When exchanging, we pay the return label shipping.
If you would like your money refunded, you must pay for the return label yourself - around $8 depending on the current rate of the USD.
WHEN WILL I GET A REPLY ON A RETURN?
Returns are usually processed within 5-10 business days.
You can always follow the status of your return on our return status page.
HOW LONG IS THE DELIVERY TIME?
You should expect 2-4 days delivery.
If you order before 11 am, we will pack your package the same day.
WHAT ARE THE SHIPPING RATES?
For orders under €100, the price is as follows:
GLS parcel shop - €6
GLS - Private delivery - €12
Free shipping over €99